Walgreens taps retail analytics on IBM Cloud to improve efficiency

Walgreens is set to deploy IBM retail analytics in 8,100 US locations to improve efficiency of field service support.
“The amount of data a company like Walgreens amasses is simply too large for any human, or team of humans, to manage in real time,” notes CIO Dive, so the retail chain is looking to IBM Cloud to help determine where, when and how each location will need support from field technicians.
The goal of the collaboration is to free up Walgreens’ IT professionals to focus on high-value initiatives and programs.
“These data-driven insights may help to identify the most frequent service calls at a given location and bundle those requests into one service call to minimize repeated instances of system downtime,” an IBM press release adds.
This is part of a growing trend among seeing from retailers including 1-800-Flowers, Bernhardt Furniture and Pets at Home,who are increasingly turning to the IBM Cloud and its higher value services, including AI, to drive efficiency and improve customer experiences. A recent study by Markets and Markets noted the retail cloud market is expected to grow to more than $28 billion by 2021.
Find out more about how Walgreens will use IBM analytics at CIO Dive.
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Quelle: Thoughts on Cloud

Steve Bannon Sought To Infiltrate Facebook Hiring

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Steve Bannon plotted to plant a mole inside Facebook, according to emails sent days before the Breitbart boss took over Donald Trump’s campaign and obtained by BuzzFeed News.

The email exchange with a conservative Washington operative reveals the importance that the giant tech platform — now reeling from its role in the 2016 election — held for one of the campaign’s central figures. And it also shows the lengths to which the brawling new American right is willing to go to keep tabs on and gain leverage over the Silicon Valley giants they used to help elect Trump — but whose executives they also see as part of the globalist enemy.

The idea to infiltrate Facebook came to Bannon from Chris Gacek, a former congressional staffer who is now an official at the Family Research Council, which lobbies against abortion and many LGBT rights.

“There is one for a DC-based ‘Public Policy Manager’ at Facebook’s What’s APP [sic] division,” Gacek, the Senior Fellow for Regulatory Affairs at the group, wrote on August 1, 2016. “LinkedIn sent me a notice about some job openings.”

“This seems perfect for Breitbart to flood the zone with candidates of all stripe who will report back to you / Milo with INTEL about the job application process over at FB,” he continued.

“Milo” is former Breitbart News Tech Editor Milo Yiannopoulos, to whom Bannon forwarded Gacek’s email the same day.

“Can u get on this,” Bannon instructed his staffer.

On the same email thread, Yiannopoulos forwarded Bannon’s request to a group of contracted researchers, one of whom responded that “[it] Seems dificult [sic] to do quietly without them becoming aware of efforts.”

Neither Bannon, Yiannopoulos, Gacek, nor the Family Research Council responded to multiple requests for comment on the exchange, and it’s unclear whether the men’s plans ever advanced beyond spitballing on email.

But the news that Bannon wanted to infiltrate the Facebook hiring process comes as the social media giant faces increased scrutiny from Washington over political ads on the platform and the part it played in the 2016 election. That charge — and the threat of regulation — has mostly come from the left. But conservatives, who have often complained about the liberal bias of the major tech companies, have also argued for bringing Silicon Valley to heel. Earlier this month, the former White House Chief Strategist told an audience in Hong Kong that he was leading efforts to regulate Facebook and Google as “public utilities.”

The secret attempt to find bias in Facebook’s hiring process reflects longstanding conservative fears that Facebook and the other tech giants are run by liberals who suppress right-wing views both internally and on their dominant platforms. Facebook’s powerful COO, Sheryl Sandberg, is a longtime Democratic donor who endorsed Hillary Clinton in 2016. In May 2016, Facebook CEO Mark Zuckerberg was forced to meet with dozens of prominent conservatives after a report surfaced that the company’s employees prevented right-leaning stories from reaching the platform’s “trending section.”

The company has sought to deflect such criticism through hiring. Its vice president of global public policy, Joel Kaplan, was a deputy chief of staff in the George W. Bush White House. And more recently, Facebook has made moves to represent the Breitbart wing of the Republican party on its policy team, tapping a former top staffer to Attorney General Jeff Sessions to be the director of executive branch public policy in May.

The job listing Gacek attached in his email to Bannon was for a Public Policy Manager position in Washington, DC, working on the Facebook-owned WhatsApp messenger. The job description included such responsibilities as “Develop and execute WhatsApp’s global policy strategy,” and “Represent WhatsApp in meetings with government officials and elected members.” It sought candidates with law degrees and ten years of public policy experience.

Facebook did not provide a comment for the story. But according to a source with knowledge of the hiring process, WhatsApp didn’t exactly get infiltrated by the pro-Trump right: The company hired the former director of Trade Policy and Global Supply Chain Security in President Barack Obama’s National Security Council, Christine Turner, for the role.

Quelle: <a href="Steve Bannon Sought To Infiltrate Facebook Hiring“>BuzzFeed

End-to-end monitoring solutions in Azure for Apps and Infrastructure

Today at the Ignite 2017 conference in Florida, we announced a range of new monitoring and analytics capabilities in Azure bringing together application and infrastructure monitoring in a unified curated overview in Azure Monitor. We are significantly optimizing your experience with the new log analytics, metrics exploration, application performance monitoring and failure investigations. We also announced integration of Azure alerts with IT Service Management tools and new solutions for Container Monitoring.

Bringing together monitoring services in Azure Monitor

From Azure Monitor you can now get at-a-glance reporting on the health and performance of all your cloud resources, from virtual machines to applications to individual lines of codes in the applications. Azure Monitor will now offer in public preview a unified overview as a starting point for navigation and on-boarding to various monitoring services in Azure. Customers will be able to see notable issues across applications & infrastructure in a single place and navigate to them in context.

Azure Monitor will now provide near real-time alerting in public preview for platform metrics from Azure services such as Virtual Machines, Networking, ServiceBus, EventHubs, etc. A complete list of all resources supported by near real-time alerting can be found here in our documentation. Azure Monitor is also enabling new metrics and logs to be surfaced from many services such as, Networking, Storage, Traffic Manager, Network Interfaces, Express Routes, Load Balancers, Data Lake Store, Data Lake Analytics, etc. A complete list of all the resources and their metrics available via Azure Monitor can be found here in our documentation.

Also released for Azure Monitor is a public preview of a completely revised metrics exploration experience that now supports rendering charts for both multi-dimensional and basic metrics. You can plot charts overlaying metrics from different resources and simultaneously view multiple charts to visually correlate trends, spikes and dips in metrics values. For the resources that support multi-dimensional metrics (e.g. Application Insights or Storage), you can apply filters on the desired dimension/value combinations, and/or add grouping to see a line for each dimension value.

 

Azure Monitor is enabling integration with your IT Service Management (ITSM) tool of choice (System Center Service Manager, Service Now, Provance or Cherwell) through the new ITSM action in Action groups. The ITSM action enables users to automatically create work items (incidents, events or alerts) in their ITSM tool when an Azure alert fires. This ITSM action is built on top of ITSM Connector Solution in Azure Log Analytics. Through the solution, customers can combine the power of help desk data (such as incidents and change requests) and log data (such as activity and diagnostic logs, performance and configuration changes) to mitigate incidents quickly.

New Log Analytics & Container Monitoring Solutions

Azure Application Insights and Azure Log Analytics are offering a public preview of cross-resource querying, which will allow users to query across multiple Application Insights applications or multiple Log Analytics workspaces. This will enable querying across multi-tiered or geo-distributed applications as well as across multiple logical infrastructure groups. The new and improved Log Analytics, whose upgrade rollout was launched a month ago, is now providing REST APIs for the new query language.

Container Monitoring Solution is now supported for Windows Kubernetes Environment providing container monitoring for performance, logs, events, and inventory as well as Kubernetes events. Helm, a package manager which helps, share, and use software built for Kubernetes, is getting the solution integrated, enabling customers to easily find and deploy Container Monitoring onto their Linux Kubernetes environment. With the GA of Service Fabric on Linux as a container orchestrator, Log Analytics will be capturing container monitoring information with the Azure Monitoring Agent.

Revamped user experience in Azure Application Insights

Application Insights has completely refreshed the user experience for Performance Monitoring and Failure Diagnostics (in public preview) to provide an interactive experience and show contextual insights. Customers can now quickly triage which specific end-user experiences are slow in production and visualize a duration distribution to get a holistic statistical view of both the good and the bad user experiences. Effective transitions to code level visibility (profiler) and diagnostic information on slow dependencies are only a click away.

With the new failure investigation experience, you can quickly identify and fix your top failing operations, exception types, failing dependencies behind their failures and see how end users are impacted.

Visual Studio Mobile Center announced that their users can now connect to Application Insights and continuously export a copy of all their usage telemetry events. From there, they can query and analyze their Mobile Center data with the richer set of capabilities that Application Insights provides around ad-hoc querying, filtering, segmentation, and richer usage analytics.

Get started today

Azure monitoring and analytics services help you to gain greater visibility into your environment with advanced data analysis and visualization, and make it easy to turn insights into action. Learn more about the capabilities of our Monitoring Solutions, and how they can help you reduce complexity for a hybrid cloud environment.
Quelle: Azure