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Google Cloud’s top AI blog posts from 2021

Artificial intelligence (AI) remained in the spotlight over the last year, as the gap continued to grow between organizations that merely possess data and those that can use data to leverage the power of AI to generate actionable insights or improve customer experiences. At Google Cloud, helping you turn AI investments into real-world results is one of our foremost goals—and we kept our foot on the gas in 2021, launching a variety of new solutions, research, and tutorials. But don’t fret if you might have missed anything along the way. Whether you’re a seasoned data scientist or someone looking to solve problems with AI for the first time, Google Cloud offers platforms, tools, and best practices for all levels of expertise—and to close out the year, we’ve collected some of our top 2021 AI blog posts to help you kick off 2022 on the right foot.  Vertex AI: one platform for all your ML toolsUnveiled in May, Vertex AI was one of our most significant AI announcements of the year. A managed machine learning (ML) platform, Vertex AI supports your data teams more quickly building, deploying and maintaining ML models. Compared to competing platforms, it requires almost 80% fewer lines of code to train a model, helping your organization to implement Machine Learning Operations(MLOps) across all levels of expertise. Whether you’re newly adopting Vertex AI in 2022 or have been using it for months, here are a variety of articles to help you take full advantage of its powerful feature: What is Vertex AI? Developer advocates share moreAI Simplified: Managing ML data sets with Vertex AIUse Vertex AI Pipelines to build an AutoML classification end-to-end workflowBuild a reinforcement learning recommendation application using Vertex AIVertex AI Matching Engine: Blazing fast and massively scalable nearest neighbor searchPyTorch on Google Cloud: How To train and tune PyTorch models on Vertex AIAnnouncing Vertex AI Pipelines general availabilityVertex AI NAS: higher accuracy and lower latency for complex ML modelsCoca-Cola Bottlers Japan collects insights from 700,000 vending machines with Vertex AIGoogle demonstrates leading performance in latest MLPerf BenchmarksCCAI: reimagining customer experiences with the power of AIGoogle Cloud’s Contact Center AI (CCAI) platforms make ML-powered language models more accessible and impactful by helping even companies with limited AI expertise to uncover insights in customer and partner interactions, and deploy virtual agents that can chat naturally with customers.CCAI is built specifically to help call centers deliver excellent customer service on demand, even when human agents are unavailable, and we added powerful new features throughout the year, including Speaker ID, whichlets customers authenticate themselves with just a few spoken words; Agent Assist, which provides human agents with continuous insight into customer intent during calls and chats; and CCAI Insights, which uses AI to mine raw contact center interactions for insights, regardless of whether the data originated with a virtual or human agent. To learn more about how customers are leveraging CCAI, don’t miss our post about HSBC’s use of Dialogflow, a part of CCAI, to ease the call burden on its policy experts. DocAI: unlocking the value in unstructured data Our Document AI (DocAI) platform eliminates the guesswork and manual labor involved with document processing, helping your teams to better understand the data captured in documents and to streamline workflows. So your business can move even faster from implementation to value, we’ve introduced use case-specific additions to the platform, including Lending DocAI, Procurement DocAI, and Contract DocAI. To dive into how our customers are putting DocAI solutions to work, be sure to check out these articles: How Mr. Cooper is using AI to increase speed and accuracy for mortgage processingGoing global: Workday uses Google Cloud AI to accelerate document processingIndustry solutions: smarter decision making, from retail to manufacturing Delivering the right information to customers in the right context is crucial, so we’re pleased to see the great results that retail customers like IKEA and Bazaarvoice have enjoyed with our Recommendations AI solutions, achieving 30% and 60% increases in click-through rates, respectively. We published several blogs in 2021 to help you do more with this solution, including: Recommendations AI data ingestionRecommendations AI modelingServing predictions & evaluating Recommendations AIHow to get better retail recommendations with Recommendations AIIn addition to our use case-oriented DocAI solutions and our Recommendations AI work with retailers, we’ve also been digging into other specific industries and challenges, highlighted by the following:Visual Inspection AI: a purpose-built solution for faster, more accurate quality controlNew research reveals what’s needed for AI acceleration in manufacturingTranslation: customer connections without language barriersTranslation is one of the fastest growing AI use cases, and we rolled out a wide range of feature updates to help you connect with customers, highlighted by the ability to translate business documents across more than 100 languages. If faster translation workflows are among your 2022 resolutions, don’t miss our post about best practices for translating websites with Translation API or our article about how the city of San Jose uses AI translation to ensure critical services reach the community. We’re just getting started: training and recognition At Google Cloud, we see AI continuing to impact business and continuing to become easier to implement and leverage—so the preceding 2021 are just the tip of the iceberg. We’re looking forward to helping your organization do even more with AI in 2022, but in the meantime, here is a collection of blogs highlighting some of our additional research, recommendations, and plaudits, as well as training resources to help you do more with AI, faster: Forrester names Google Cloud a leader in AI InfrastructureGartner names Google a leader in 2021 Magic Quadrant for Cloud AI Developer Services reportGoogle Cloud AI leaders share tips for getting started with AIWhy you need to explain machine learning modelsFree AI and machine learning training for fraud detection, chatbots, and moreGrow your ML skills with free offer from Coursera7 tips for trouble-free ML model trainingYour guide to all things AI & ML at Google Cloud NextRelated ArticleGoogle Cloud expands CCAI and DocAI solutions to accelerate time to valueGoogle Cloud deepens customer understanding with Contact Center AI Insights and transforms contract management with Contract DocAIRead Article
Quelle: Google Cloud Platform

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Google Meet in 2021: A year of accelerated innovation

2021 has been a year of change for all of us as the pandemic continued to expedite technology’s role in keeping us connected through video. Google Meet played a significant role in enabling those connections, helping friends, families, and colleagues across the globe safely come together. As we saw in our recent global Economist Impact survey (October 2021), hybrid work has become a standard practice for many, underscoring the need for meaningful video meetings for the foreseeable future. Our survey also saw that, over the course of the pandemic, a lack of physical connection has led to feelings of disconnectedness. That’s why this year we’ve worked hard to enable ways for people to stay connected in a more human way—with a solution that’s flexible, immersive, inclusive, and secure by design. Here’s a look back at this year’s most requested and impactful Google Meet features that help address the challenges of hybrid work, learning, and life.Fueling the flexible future of workAs many of us worked from home and others made big moves across the country, we delivered greater flexibility to support work-from-anywhere. We introduced new features that help people easily join or host meetings from their device of choice.A new, intuitive interface allows participants to get started quickly, display up to 49 people at once, and hide self-view to reduce meeting fatigue. A standalone progressive web app and updated mobile apps allow you to join from your device, whether you’re working from your desktop or connecting from your phone on a walking meeting.Recently increased meeting sizes of up to 500 attendees for select Education, Business, and Enterprise plans helps ensure everyone has a spot in the meeting. Attendance reports that can keep track of attendees, whether for work, a class, or a new workshop you’re hosting.The new, intuitive interface lets you hide your video tile to reduce meeting fatigueMaking meetings more immersive As people returned to the office, many organizations needed to ensure an immersive meeting experience for in-person and remote attendees alike. To support this challenge, we invested in new Google Meet hardware and features that help bridge the gap.Companion mode, rolling out to users in January, allows you to join a meeting from a conference room on your personal device to actively participate in chats, polls, and Q&A, while leveraging in-room audio and video.New Google Meet Series One all-in-one video conferencing devices, Series One Desk 27 and Board 65, and Rally Bar and Rally Bar Mini room solutions from Logitech can turn almost any space into a video collaboration hub.Recently launched interoperability between Cisco Webex devices and Google Meet devices can broaden your calling network and create a cross-platform experience. Organizations can also get more from their Google Meet hardware, which can now be leveraged as digital signage displaysfor workplace announcements when not in use.Series One Desk 27 is a all-in-one touch-enabled video conferencing device for the office or home officeSupporting collaboration equityFor meetings to be more equitable and inclusive, we want to help everyone on the team feel seen and heard. Regardless of where you’re dialing in from, your level of experience with video meetings, or the language you speak, you can have the opportunity to engage and participate. New virtual backgrounds, automatic light adjustment, and noise reduction help keep the focus on people and ensure that participants can be seen and heard, whether they’re joining from the office, a coffee shop, or the kitchen table.Hand raising improvements with automatic lowering give participants the opportunity to share their perspectives, while breakout rooms can help facilitate deeper engagement in small group discussions.Polls and Q&Acan help keep the presentation going and on topic while helping to make sure the audience is engaged and questions are answered.Translated captions, rolling out soon, and live caption support for multiple spoken languages can help attendees who are deaf or hard of hearing, speak a different primary language, or are in a noisy location, better understand and participate in meetings.Translated captions can help ensure all attendees understand and participate in meetingsGreater control and protection for your conversationsAs more organizations adopt cloud-based meeting solutions, security remains top of mind for IT decision makers. To address this concern, we launched new security features and host controls on top of our trusted global infrastructure to help better protect your data and conversations.With client-side encryption for Google Meet, currently in beta, companies are able to manage encryption keys in-house to help fulfill data sovereignty and compliance requirements. Meeting hosts and co-hosts can now choose which attendees can share screens and send chats, as well as mute the room when others are speaking and end the call for everyone on the call.Organizations and individuals can record meetings with confidence and control view access with Google Drive for on-demand viewing.Meeting hosts can now reach a broader audience with live stream support for up to 100,000 viewers that can be shared with people in other trusted organizations.As I look back on 2021, I’m so proud of the innovations our team launched, and more importantly, our customers’ perseverance in adapting to the new realities of the workplace. They’re leveraging our solution along with new workplace practices to bridge the gap and make hybrid work feel more human. We’re excited to see all the ways (and places) people will use Meet to connect, create, and collaborate in 2022.
Quelle: Google Cloud Platform