How Cloud Operations helps users of Wix’s Velo development platform provide a better customer experience

With more and more businesses moving online, and homegrown entrepreneurs spinning up new online apps, they’re increasingly looking for an online development platform to help them easily build and deploy their sites. Many choose Velo by Wix because it’s an open web development platform with an intuitive visual builder that accelerates front-end development and comes with a number of benefits including a robust serverless architecture, integrated database management, and access to a host of built-in Wix business solutions.But building a great app is only part of the job, you also need to ensure that it runs smoothly and provides the best user experience possible. To make this happen, we’ve collaborated with Wix to bring Google Cloud operations suite—formerly known as Stackdriver—to Velo to monitor, troubleshoot and improve the performance of applications built in their online environments.How customers are using Wix’s Velo and Cloud OperationsA number of online businesses are already using services from Cloud operations suite to help ensure a consistent online experience for their apps. Here are just two examples.PostSomeJoyCreated in the UK during the pandemic in April 2020, PostSomeJoy makes it easy for users to send unique postcards to their loved ones. They built their site on Wix’s Velo and use Cloud operations integration to aid a better customer experience and postcard delivery. The site provides a wide variety of photos and imagery for users to choose when they send their postcards. To do this, they use Cloudinary as their media management tool, accessed from their dashboard through an API call executed by Velo. Cloud Logging helps them troubleshoot the root cause of any importing issues with their images so they can continuously provide a great user experience. Local HoopsLocal Hoops is a Seattle-based elite basketball training academy for children ages 6-18. In March 2020, the organization used Velo to create a full virtual academy with a Members Login to allow athletes to continue their training at home during the pandemic. Local Hoops have created this virtual academy with a range of membership levels, and are using the app to deliver personalized workout plans and videos to their users. But sometimes things go wrong, and Operations logs these issues by error type, such as whether the user was not a member or at the wrong membership level to access certain content, so they can understand how best to resolve. By quickly reviewing and acting on error logs, Local Hoops can resolve customer issues faster, resulting in a better user experience.Thanks to Velo, we were able to move our training from the court to online and keep these young athletes active and motivated. Google Cloud Operations was monumental in the smooth operation of this. Kelly Edwards, Founder, Local HoopsNspect.ioFounded in the Czech Republic, Nspect.io is a cyber security software and services company that provides penetration testing services to ensure that IP addresses open to the Internet are more secure and less vulnerable to cyber attacks. They’ve built their platform with Wix’s Velo, and Cloud operations suite has been instrumental in helping them improve their customer experience. When their customers order software or security testing, a custom dashboard created in the Cloud Operations suite helps them provide their customers with the status of their order—from the start of an order, to approval and provisioning, and finally through to billing and completion. When Nspect.io sends emails, Cloud Logging helps them log any modifications to email sends and then records success or failure. This is important because logging is the only way Nspect.io developers can debug and understand failures. With the help of Cloud operations suite, Nspect.io has been able to scale at pace.Learn moreUsing Velo by Wix with Cloud operations suite helps businesses get online faster and respond to issues quickly, setting them up for success.Learn more about using Cloud operations suite with Wix’s Velo.
Quelle: Google Cloud Platform